KEVIN JAMES SOUSA

Professional profile

Creative professional with over 10 years experience managing projects in the Graphic, Web, Print, and Entertainment industries. Strong background in retail customer service, operations, and employee training.
  • Proven ability to transform client ideas into a visual reality.
  • Artistic talent with a task-oriented mind set to deliver market-oriented designs quickly.
  • Commited to excellent customer service, with the ability to build productive relationships and win customer loyalty.

Work experience

Jan 2009 - July 2010 Premier Annuity Prospects, Full-Time

lead graphic and print designer

  • Responsible for the creation and distribution of direct mail marketing campaigns for over 200 different financial planners throughout the United States.
  • Designed and implemented an entry level mail house producing over 500,000 mail pieces per week utilizing the latest in digital printing technologies.
  • Created and maintained corporate web presence and sister sites to acquire new clients and increase sales. Designed and managed e-mail marketing campaigns with over 300,000 subscribers.
  • Systems administrator responsible for over 20 computers, VOIP phones, enterprise e-mail, and commercial digital printers.
June 2007 - Jul 2008 American Dryer Association

MARKETING ASSISTANT

  • Prepared print and web-delivered marketing materials such as brochures, e-blasts and web advertisements.
  • Performed search engine optimization techniques to improve companies web penetration.
  • Acted as agent responsible for the promotion, improved sales, and increased traffic sister web site.
  • Business to business sales, invoicing, order processing and inspection.
Jan 2000 - Sept 2007 Staples Inc.

Copy & print shop / REPAIR TECH lead

  • Maintained copy & print production center, providing timely and professional customer service in a fast-paced environment.
  • Performed quality assurance to ensure order accuracy and on-time delivery.
  • Introduced new tracking strategies for model production center providing sub-contracted services for over 80 stores in the Northeast.
  • Diagnosed customer computers and fixed any problems cause by spyware, and adware.
  • Up-sold hardware upgrades and performed installation of the hardware.

Technical Skill

Proficient on both Mac and PC platforms, using the latest software packages from Adobe and other industry leaders. Below are my proficiency levels based on each software program and programming languages:

Design Tools

  • Photoshop
  • Illustrator
  • InDesign
  • Dreamweaver
  • Office
  • Wordpress

Program Languages

  • HTML/XHTML
  • CSS
  • Flash
  • PHP
  • JS
  • MySQL

Education

2001 - 2003

NEW ENGLAND INSTITUE OF TECHNOLOGY

Television and Radio broadcasting degree courses.

1997 - 2001

BMC DURFEE HIGH SCHOOL

2 years computer repair technician internship.

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